Effective Date: May 11, 2026
lunexaresale.com is operated by LUNEX HOLDINGS LLC. This Privacy Policy explains how we collect, use, disclose, and protect customer information when you visit our website, create an account, place an order, contact support, or interact with our services.
Information We Collect
- Order and account information: name, email address, phone number, billing address, shipping address, order history, account login details, and customer service messages.
- Payment information: payment method details are processed by secure third-party payment providers. We do not store complete card numbers on our servers.
- Device and usage information: IP address, browser type, device type, pages viewed, referring pages, cookies, and similar analytics data.
- Product and preference data: cart activity, wishlists, product questions, review content, and communication preferences.
How We Use Information
- Process orders, payments, refunds, returns, warranty requests, and shipment tracking.
- Verify order details, prevent fraud, secure our website, and protect customers and our business.
- Provide customer support and respond to questions about products, shipping, returns, and warranties.
- Improve website performance, product selection, advertising measurement, and customer experience.
- Send transactional emails and, when allowed, marketing emails that customers can unsubscribe from at any time.
- Meet legal, tax, accounting, security, and regulatory obligations.
Cookies and Analytics
We use cookies and similar technologies to keep the website functional, remember cart/session information, understand site performance, and improve shopping experiences. You can manage cookies in your browser settings; some features may not work correctly if cookies are disabled.
How We Share Information
We do not sell personal information. We share information only when needed with trusted service providers such as payment processors, shipping carriers, fraud-prevention providers, analytics tools, email platforms, professional advisers, or authorities when required by law.
Data Security
Our website uses SSL/HTTPS encryption and secure checkout practices. Access to customer information is limited to authorized personnel and service providers who need it to perform business functions.
Data Retention
We retain order, account, and support information for as long as necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Choices and Rights
You may request access, correction, deletion, or limitation of your personal information where applicable. You may also unsubscribe from marketing emails using the unsubscribe link in the message.
Business Contact
LUNEX HOLDINGS LLC
1827 Winding Oaks Drive, Orlando, FL 32825
Phone: +1 (806) 232-7061
Privacy: privacy@lunexaresale.com
Support: contact@lunexaresale.com