Eligible products sold by lunexaresale.com may include seller warranty support when stated on the product page or in this policy.
Warranty Coverage
Unless a product page states a different warranty period, eligible products may include a 90-day seller warranty starting from the delivery date. This warranty covers functional defects that are not caused by misuse, accident, unauthorized repair, liquid damage, modification, or normal wear.
What Is Covered
- Hardware failure under normal intended use.
- Functional defects discovered during the warranty period.
- Incorrect item received or product not matching the confirmed order details.
What Is Not Covered
- Physical damage after delivery, drops, cracks, dents, burns, corrosion, or liquid exposure.
- Damage caused by misuse, improper installation, incompatible accessories, unauthorized repair, or modification.
- Consumable parts and cosmetic wear that do not affect normal function.
- Software issues caused by customer-installed apps, malware, account locks, passwords, or operating system modifications.
- Lost or stolen products after confirmed delivery.
How to Request Warranty Support
- Email contact@lunexaresale.com with your order number, product name, issue description, photos/videos if useful, and troubleshooting steps already tried.
- Our support team may request additional information to verify the issue.
- If approved, we may provide repair guidance, replacement, store credit, or refund depending on the product, issue, and inventory availability.
Manufacturer Warranty
Some products may also include a manufacturer warranty. Manufacturer warranty coverage is controlled by the manufacturer and may require registration, proof of purchase, or service through the manufacturer directly.
Proof of Purchase
A valid order number or receipt from lunexaresale.com is required for warranty service.
Contact
LUNEX HOLDINGS LLC
1827 Winding Oaks Drive, Orlando, FL 32825
Phone: +1 (806) 232-7061
Email: contact@lunexaresale.com